Return Policy

Return & Exchange Policy

At Kitgalerie, we’re committed to delivering quality products and ensuring our customers are satisfied. Please review the following policy before making a return or exchange request:

Eligibility for Return or Exchange

• Products may be returned or exchanged if they are in their original condition and packaging, and the request is made within the specified timeframes below.

• Returns are not accepted for sizing issues unless the item was damaged or defective upon arrival (we thoroughly check each order before shipping).

• For defective items, we require proof while unboxing (photo or video).

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Timeframes

• Return requests must be submitted within 3 days of receiving your order.

• Exchange requests must be submitted within 7 days of receiving your order.

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How to Request a Return or Exchange

1. Contact us via our Contact Us page

2. Provide the following details:

   • A clear photo of the product

   • Your order number

   • Your city and address

This information helps us resolve any issues related to defective, damaged, or incorrect items quickly and fairly.

Refunds

• A full refund will be issued if you receive a product that is significantly different from what was displayed on our website.

• We are not responsible for customer expectations that were not clearly described on the product page.

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Important Notes

• All return and exchange requests are handled case by case, in line with the above terms.

• We appreciate your understanding and cooperation to help us maintain a fair shopping experience for everyone.

For any questions or clarifications, don’t hesitate to reach out!.